SHIPPING POLICY

Due to Covid-19 please expect delays with your packages. Unfortunately packages may take up to a month to arrive at any destination. Our packages will take a maximum of 3 days to process. Once a package arrives in the hands of our shipping provider, arrival times will be out of our control and in the hands of the shipping provider.

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First Class & Co is NOT responsible for the following:

MISTAKES MADE BY CANADA POST

WRONG ADDRESS GIVEN BY CUSTOMERS

DAMAGE OF ORDER BY POSTAL SERVICE

STOLEN PACKAGES AFTER DELIVERY

RETURN & EXCHANGE POLICY

We do not accept returns at this time due to the current situation.

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If your scrunchie is damaged, please follow the following guideline. If you have received a damaged order, email us at firstclassandco@hotmail.com to submit your inquiry. We will need to see photo proof of the damage, and go from there. You may be entitled to a new scrunchie or discounted products.