Due to Covid-19 please expect delays with your packages. Unfortunately packages may take up to a month to arrive at any destination. Our packages will take a maximum of 3 days to process. Once a package arrives in the hands of our shipping provider, arrival times will be out of our control and in the hands of the shipping provider.
First Class & Co is NOT responsible for the following:
MISTAKES MADE BY CANADA POST
WRONG ADDRESS GIVEN BY CUSTOMERS
DAMAGE OF ORDER BY POSTAL SERVICE
STOLEN PACKAGES AFTER DELIVERY
RETURN & EXCHANGE POLICY
We do not accept returns at this time due to the current situation.
If your scrunchie is damaged, please follow the following guideline. If you have received a damaged order, email us at firstname.lastname@example.org to submit your inquiry. We will need to see photo proof of the damage, and go from there. You may be entitled to a new scrunchie or discounted products.